VXi Blog

The Evolution of Business Communications.

Posted on Mon, Jun 13, 2016 @ 08:00 AM

Frost & Sullivan, a well-respected global growth consulting firm, recently published a white paper titled The Evolution of Business Communications: Are You Ready to Drive Collaboration and Productivity? The paper begins with the dramatic increase in remote workers in the United States. (Their research indicates that 55% of employees work remotely, at least some of the time.) They’ve found that this change in the workplace is, as you might expect, fueling the demand for advanced unified communications and collaborations (UCC) tools. With that in mind, the paper goes on to discuss related changes in the workplace, along with the business challenges brought about by these changes. VXi_Evolution_Business_Graphic_01.png

That’s enough information for your average white paper, right there. But Frost & Sullivan go on to some very practical conclusions and suggestions. They outline the ways that professional headsets can make a difference, and their impact on productivity in a UCC-driven world. The paper concludes with recommendations on what to look for in a business headset.

The Evolution of Business Communications: Are You Ready to Drive Collaboration and Productivity? should be required reading for anyone in business today. VXi is making this valuable piece available free of charge—all you have to do is click on this link.

Tags: UC, Unified Communications, VXi, Wireless Headset, Frost & Sullivan, Study, Wireless headsets, White Paper, Business Communications

The Importance of Headsets for Unified Communications

Posted on Thu, May 05, 2016 @ 02:18 PM

UC-ProSet-LUX-Lifestyle-large.jpg

Unified Communications
is a fact of life in business today. Everyone’s dealing with multiple devices and media as a matter of course. So being able to unify all those disparate pieces into a coherent whole has become a basic necessity. Unified Communications turns fragmented fits and starts into pure productivity. And for the most part, people get it. 203305-UC-ProSet-LUX-5031-Stereo-OTH-3-Qtr-Right-medium.jpg

Amazingly, many people still don’t really understand just how important headsets are if you want to make the most of UC and tap users’ true productivity potential. It’s pretty obvious, though. If you’re holding a handset, you’re only operating at half capacity, at best. And if you’re trying to switch between functions or devices, forget about it.

But a headset frees your hands, and instantly kicks your productivity up a notch. In the Unified Communications context, a headset lets you flow from one UC function to another. Free to collaborate, you can easily move from IM to shared desktops, for example, all while on a conference call. You can see how this elevates customer service to a whole new level.

Then we get to sound quality. From a customer perspective, better sound means better service—and greater satisfaction. VXi headsets, like the Envoy™ UC, have advanced noise canceling, so people hear you, not the noise around you. And many models (including the one-of-a-kind UC ProSet LUX™) have wideband audio, so voices sound clearer and more natural than with traditional handsets and headsets. Together, they mean better communication, fewer misunderstandings and shorter, more productive calls.

For UC, VXi headsets deliver additional advantages. Speech recognition works better, for example, boosting the accuracy of your unified messaging, while reducing the need for time-consuming manual corrections. So it improves communication and collaboration, while saving you time and effort.

VXi headsets are the ideal choice for your UC deployment. Thanks to our partnerships with UC giants like Cisco and Avaya, our products work seamlessly with most popular UC platforms. So whether you’re using Cisco Jabber, Skype for Business or Avaya one-X Communicator, think VXi.

Tags: UC, Unified Communications, UC ProSet LUX, Avaya, Envoy UC, Skype for Business

Five Things You Didn’t Know About the VXi UC ProSet LUX™.

Posted on Wed, Jul 30, 2014 @ 12:00 PM

UC ProSet LUX Lifestyle large

The VXi UC ProSet LUX defines state-of-the-art for today’s headsets, with plug-and-play USB convenience, plus an array of features and capabilities that nothing else on the market can touch. Here are just five impressive—and truly beneficial—UC ProSet LUX product attributes you may not be aware of:

1. Industry-leading noise cancelation. According to independent third-party testing, the UC ProSet LUX eliminates NINETY-FIVE PERCENT of background noise! No other competitive headset comes close. What does that level of noise-cancelling effectiveness mean to you? It means you’ll enjoy much more productive conversations (fewer misunderstandings and better communication), as well significantly better performance from any UC application.UC ProSet LUX

2. True Hi-Fi Stereo. With the UC ProSet LUX 5031U+, the binaural (two-speaker) version of the UC ProSet LUX, you get true stereo sound—not just the same monaural signal through both speakers. What does that mean to you? Simply that, when you use your UC ProSet LUX to listen to media (like music, for example), you hear it the way it was intended—spread across the stereo spectrum. So you don’t need a separate set of headphones or earbuds for that purpose. to rock out at your desk while you’re plugging away on spreadsheets!

3. Visual Presence™. The UC ProSet LUX is still the only headset with a built-in LED presence indicator designed around established UC standards. When used with compatible UC systems, the boom-mounted LED glows green when you’re available and red when you’re on a call on in a meeting—putting an end to unwanted interruptions.
LUX Presence

4. Lync compatibility. The UC ProSet LUX was designed for, and is truly plug-n-play (read, no additional software required) optimized with Microsoft® Lync™, enabling you to get the most out of your Lync system. And as the only headset on the market with Visual Presence™ VXI’s proprietary built-in LED presence indicator, the UC ProSet LUX is the only headset that visually announces your status to the world.

5. Full Avaya One-X Integration. Leveraging VXi’s Connect Avaya software, the UC ProSet LUX brings full hardware integration and Visual Presence™ to the Avaya one-X® Communicator. Plus, the UC ProSet LUX is a DevConnect-Tested Solution. For more information about the UC ProSet LUX and Avaya solutions, click here

 

Interested in a consultation or test driving one for your office? See if you qualify here!

Tags: corded headset, UC ProSet, UC, Unified Communications, LED presence indicator, compatibility, UC ProSet LUX, Avaya, Featured, United Communications, Noisy Jobs, noise suppression, productivity, Lync, Microsoft Lync, presence indication, VXi, Headsets, Noise-cancelling technology, Contact Center & Office, contact center, wired headset, contact center headset, noise-canceling, noise cancelling, Office Headsets

Let there be LUX! VXi Debuts USB Headset with LED Presence Indication

Posted on Tue, Jan 08, 2013 @ 11:24 AM

VXi UC ProSet LUX 31

VXi Corporation is showcasing its best-in-class headset solutions--including the new UC ProSet LUX™ USB headset (above)--at CES 2013 in Las Vegas.

Today, we’re highlighting our first new product to be unveiled at CES—the UC ProSet LUX™! Like its predecessor the UC ProSet, there’s simply nothing else like it on the market. And not just because of its unprecedented combination of top-shelf sound quality, durability and comfort. The UC ProSet LUX takes the next step in maximizing the efficiencies of your UC system, by adding a plug-and-play USB interface and true hi-fi stereo sound with DSP (digital signal processing). It’s also the first headset anywhere to incorporate an LED presence indicator on the microphone boom! Designed around Lync® standards, the UC ProSet LUX’s LED visually announces UC status. It’s already the talk of the show.

If you’re at the show, you’ll want to be sure to see it. So head on over to booth #35216 in South Hall 4 and we’ll tell you all about it. For the rest of you, you’ll be able to catch the UC ProSet LUX at a dealer near you.

Another VXi innovation debuts tomorrow! See you then.

Tags: UC, Unified Communications, CES Las Vegas, USB headset, LED presence indicator, wired headset, contact center headset, New Products

For UC, Think VXi Headsets

Posted on Mon, Oct 29, 2012 @ 03:32 PM

VXi UC ProSet

VXi headsets, such as the UC ProSet (above) with wideband audio, are engineered to help you get maximum benefits and
productivity from your UC deployment.

Unified Communications is all the rage. And why not? Everyone’s dealing with multiple devices and various forms of media on an everyday basis. If there’s a way to unify all those disparate pieces into a coherent whole, who wouldn’t want it? Unified Communications does just that, and in the process, turns fragmented fits and starts into pure productivity.

What you don’t often get in most discussions of UC is just how necessary headsets are if you want to tap UC’s true (and your) productivity potential. Face it, if you’re holding a handset, you’re only operating at half capacity, at best. And if you’re trying to switch between functions or devices, forget about it.

But a headset frees your hands, and multiplies your multitasking ability. That instantly kicks your productivity up a notch. In the Unified Communications context, a headset lets you flow from one UC function to another. Free to collaborate, you can easily move from IM to shared desktops, for example, all while on a conference call. You can see how this elevates customer service to a whole new level.

Then we get to sound quality. From a customer perspective, better sound means better service—and greater satisfaction. Our UC ProSet headset, for example, has wideband audio, so voices sound clearer and more natural than with traditional handsets and headsets. This means better communication, fewer misunderstandings and shorter calls for you. (For a more in-depth discussion of wideband audio, see our blog, “Why Wideband?”)

For UC, wideband audio brings additional advantages. Speech recognition works better with wideband audio, boosting the accuracy of your unified messaging system (integrated voice mail, email, text messaging and fax), while reducing the need for time-consuming manual corrections. So it improves communication and collaboration, while saving you time and effort.

VXi headsets are the ideal choice for your UC deployment, whether you need a corded headset, wireless headset, or over-the-head or convertible. Thanks to our partnerships with Cisco, Avaya and Polycom, as well as our membership in the Unified Communications Interoperability (UCI) Forum, we’re experts on engineering headsets that are optimized to maximize the benefits of UC.

Tags: corded headset, UC ProSet, Wideband, UC, Unified Communications, VXi, Wireless Headset, Contact Center & Office, wired headset, contact center headset

VXi's Corded and Wireless Headsets Make Their Debut at ITEXPO West!

Posted on Mon, Oct 01, 2012 @ 05:41 PM

VXi UC ProSet Binaural Headset VXi BlueParrott Xpress Bluetooth Headset
VXi will showcase its best-in-class headset solutions--including the UC-ready UC ProSet (above left) and the BlueParrott® Xpress Bluetooth™ headset (above right)--at ITEXPO West in Austin, Texas.

Are you going to ITEXPO West in Austin, Texas, from October 2-5? It’s a unique conference/trade show that not only has exhibitors showcasing their products and services—but it also has an educational program designed to teach businesses and government agencies HOW to choose the right IP-based voice, video, fax and UC solutions, for purchase or resale.

It’s VXi’s first time exhibiting at this show (Booth #419, by the way), and we’re pretty excited to be a part of this exceptional venture, billed as “the world’s largest communications and technology event!” Over the course of the four days, experts will speak on a wide range of timely topics. Unified Communications. Social Media. The Mobile Enterprise. Cloud Computing, and more. All from a real-world, business perspective.

ITEXPO West is also designed to create opportunities for forging profitable business relationships, whether you’re a corporate manager, reseller, IT manager or developer. Armed with the answers you need to make informed decisions, you’ll be prepared to ask the right questions of potential suppliers and partners.

It’s not too late to register, so you can still get in on all the valuable conference sessions and check out all the latest and greatest in telecom. Just go to http://itexpo.tmcnet.com/west12.

And make sure you stop by and see us at Booth #419. The VXi team will have some best-in-class solutions of our own to show you including our UC-ready UC ProSet and our popular line of BlueParrott® Bluetooth™ headsets. Can’t wait until the show to learn more about our products? Visit us online at www.vxicorp.com.

See you in Austin!

Tags: corded headset, UC ProSet, UC, Unified Communications, cloud, IT Expo West, BlueParrott, Wireless Headset, Bluetooth