VXi Blog

The Importance of Headsets for Unified Communications

Posted on Thu, May 05, 2016 @ 02:18 PM

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Unified Communications
is a fact of life in business today. Everyone’s dealing with multiple devices and media as a matter of course. So being able to unify all those disparate pieces into a coherent whole has become a basic necessity. Unified Communications turns fragmented fits and starts into pure productivity. And for the most part, people get it. 203305-UC-ProSet-LUX-5031-Stereo-OTH-3-Qtr-Right-medium.jpg

Amazingly, many people still don’t really understand just how important headsets are if you want to make the most of UC and tap users’ true productivity potential. It’s pretty obvious, though. If you’re holding a handset, you’re only operating at half capacity, at best. And if you’re trying to switch between functions or devices, forget about it.

But a headset frees your hands, and instantly kicks your productivity up a notch. In the Unified Communications context, a headset lets you flow from one UC function to another. Free to collaborate, you can easily move from IM to shared desktops, for example, all while on a conference call. You can see how this elevates customer service to a whole new level.

Then we get to sound quality. From a customer perspective, better sound means better service—and greater satisfaction. VXi headsets, like the Envoy™ UC, have advanced noise canceling, so people hear you, not the noise around you. And many models (including the one-of-a-kind UC ProSet LUX™) have wideband audio, so voices sound clearer and more natural than with traditional handsets and headsets. Together, they mean better communication, fewer misunderstandings and shorter, more productive calls.

For UC, VXi headsets deliver additional advantages. Speech recognition works better, for example, boosting the accuracy of your unified messaging, while reducing the need for time-consuming manual corrections. So it improves communication and collaboration, while saving you time and effort.

VXi headsets are the ideal choice for your UC deployment. Thanks to our partnerships with UC giants like Cisco and Avaya, our products work seamlessly with most popular UC platforms. So whether you’re using Cisco Jabber, Skype for Business or Avaya one-X Communicator, think VXi.

Tags: UC, Unified Communications, UC ProSet LUX, Avaya, Envoy UC, Skype for Business