VXi Blog

Five Things You Didn’t Know About VXi.

Posted on Mon, May 12, 2014 @ 10:49 AM

You most likely know that VXi is a headset company. That’s how you got here. You may even know that we’re dedicated to delivering the best sound quality in the business—which is why we’re called The Sound Choice. But there are a few things you probably don’t know about us. Here are just five fun facts about VXi:

 1. VXi is headquartered in Dover, NH, a town of about 30,000, with a history that goes back to 1623. It’s the oldest permanent settlement in New Hampshire, and the seventh oldest in the whole country. VXi hasn’t been here quite that long, but we do have a nearly 25-year history in the area. And we’re still here. Operations, engineering, tech support—they’re all right here in New Hampshire. Which is just another reason VXi is unique among headset companies.

2.  One of VXi’s founders, Dodge Morgan, sailed around the globe. On November 12, 1985, he sailed from Bermuda in the 60-foot American Promise. Dodge completed his around-the-world journey in a record-breaking 150 days, 1 hour, and 6 minutes, and became the first American to sail solo around the world, non-stop. It was an eventful voyage.  American Promise was hit by a whale and knocked flat on its side several times by high winds. Dodge even fell overboard once. But he held to his commitment and beat the odds—and continues to be an inspiration to the company he founded


VXi DogdeMorganPhoto Credits: The Telegraph
 

3. As mentioned in #1, VXi is coming up on its 25th anniversary! The company was founded in 1989 with a singular mission: to build a better headset. And here we are, almost a quarter-century later, still doing just that. It’s been an exciting 25 years, with important milestones every step of the way. Did you know, for example, that VXi designed custom headsets for NASA back in 1990? Or that, in 1997, we were the first to market a computer/telephone switch? Jump ahead to 2013, and you come to our latest “first”: the UC ProSet LUX™, the first headset with a built-in LED presence indicator designed to established Unified Communications standards. More VXi first are on the way, so keep an eye out. And if you’d like to know a little more about VXi’s innovations, check out our company VXi Milestones.

4. VXi is a bona fide TV star. Well, sort of. Our BlueParrott™ headsets have been spotted on the A & E's “Shipping Wars”, a show about six professional haulers as they compete to win the rights to truck large items around the country, and, with luck, turn a profit in the process.It’s really the perfect showcase for the BlueParrott line; they not only knock out more noise than any other headset on the market, they’re built to withstand the real-world rigors of life on the road—and “Shipping Wars” gives you a good idea of just how rigorous it can be! 

5. And while we’re on the subject, here’s one last thing you may not know: our BlueParrott headsets are the #1 selling headset with professional drivers. Number one! Why? Because they don’t just promise, they deliver. As mentioned above, BlueParrott headsets are truly roadworthy. It’s rough out there, and the BlueParrott line was designed to take whatever the road can dish out. But even more importantly, BlueParrott headsets quiet aggressive noise more effectively than any other headset on the market. Take our latest addition to the line, the B250-XT+. Independent third-party testing shows that the B250-XT+ eliminates 95% of background noise! The competition doesn’t even come close. (See the results of those tests, here.)

vxiCS25

So now you know a little more about VXi. We’re US-based, with a 25-year legacy of innovation and commitment to excellence—and we’ve got the products to prove it. Check them out. You’ll see we really are The Sound Choice. 

Tags: BlueParrott, B250-XT+, customer service, General, Trucking, Trucker, VXi, Headsets, Facts, New Hampshire

We Support You!

Posted on Fri, May 11, 2012 @ 03:26 AM

If you ever need a little help with a VXi product, we suggest you make our Tech Support page your first stop. It’s loaded with all sorts of useful information—and very likely, the answer to whatever question you might have.

What will you find? There are FAQs, for both Contact Center and Office and BlueParrott? products, as well as some general topics about VXi. They cover everything from V100 battery life to Compatibility Settings on our Everon Multipurpose Amplifier to the Bluetooth? profiles supported by our BlueParrott headsets.

Next is our interactive Phone Compatibility Guide. With a few clicks, you get everything you need to know about which VXi headsets are recommended for your particular phone system—including required components (like a direct connect cord, for example) and optional components (like our Everon amp). It’s a handy little applet that makes short work of what otherwise could be a little daunting.

The same is true for our Interactive Set-Up Guides. One click at a time, they walk you through the entire process for both the V100 Wireless Headset and the L50 Handset Lifter. They make it incredibly easy, with clear, straightforward text accompanied by helpful, illustrative photos.

One of the most popular topics on our Tech Support page is how to pair your wireless or Bluetooth headset with your desk phone or cell phone. We get it—your VXi headset won’t do you much good unless you know how to pair it with your phone. And the instructions you’ll find here walk you through it, step by step.

Finally, there’s a list of discontinued products. It’s particularly useful for longtime VXi customers. If you’ve been using a VXi headset that we no longer make, you can easily find the product that’s replaced it in this list. We know what it’s like when a product you’re familiar with goes away, so we’ve made it as painless as possible for you to find an alternative you’ll be happy with. (And because we’re always improving our products, we expect you’ll be even happier with the new model!)

The Tech Support page is just another example of how hard we work to anticipate our customers’ needs and find ways to meet them. But if you don’t find what you need on our Website, feel free to contact us directly. Agents are available to help you Monday through Friday, from 8:00 am to 5:00 pm EST, at 800-742-8588 or 603-742-2888. If you’d rather write, just email TechnicalSupport@vxicorp.com. And thanks for YOUR support!

Tags: compatibility, tech support, pairing, technical, General

Factors affecting Bluetooth range

Posted on Fri, Nov 11, 2011 @ 09:28 AM

Users of our BlueParrott Bluetooth headsets often ask us questions like “Why does the range vary on my Bluetooth headset?” The truth is, the answer to that question is right in the B250-XT User Guide:

Best range is achieved with line-of-sight positioning of headset and cell phone…Certain conditions and obstructions, such as other wireless devices, placing your phone on a metal surface (such as your vehicle’s hood), walls, etc., can inhibit radio wave?transmission and reduce range.

That’s really the long and short of it. But let’s take a little deeper look at Bluetooth technology to better understand what impacts the range of our Bluetooth devices. Now, the first and most important thing to remember is that Bluetooth technology is designed for short-range wireless communication. You’re not supposed to be able to go for a walk around the block and leave your cell phone behind. In fact, there are three classes of Bluetooth radios, and all of them are intended for relatively short distances:

Class 3. A range of up to 1 meter/3 feet.

•Class 2. A range of 10 meters/33 feet.

Class 1. A range of 100 meters/300 feet (primarily for industrial use).

Class 2 Bluetooth is what is commonly used in mobile devices, like cell phones and Bluetooth headsets. VXi BlueParrott headsets are certified as Class 2, but the maximum achievable range of a BlueParrott headset is actually double what’s expected from your average Class 2 device. You’re only going to get that kind of range under optimal conditions. (We tested our BlueParrott headsets under a variety of conditions and under optimal conditions, it tested out to 66 feet.)

So how do you get optimum conditions? To get the best possible reception, you need a clear, unobstructed line-of-sight between your headset and cell phone. In simple terms, that means you have to be able to SEE your cell phone from where you are. But wait, there’s more. Obstructions don’t have to be physical things, like walls or trees. Signals from other wireless devices—even microwave transmitters like a microwave oven—can also interfere with your Bluetooth signal. Even the amount of water vapor in the air can affect it!

You should also remember that Bluetooth transmissions are a two-way street. So range is not just a function of the headset. It’s also dependent on the cell phone you use.

Any way you look at it, Bluetooth technology greatly improves communications by allowing you to talk hands free, whether you have 3 foot or 66 foot range. We appreciate your questions. If you ever have an issue with your VXi product, feel free to let us know. We’re always happy to help in any way we can.

Tags: BlueParrott/VXi, Bluetooth? Technology, BlueParrott, General, Trucking, Noise-cancelling technology, Bluetooth

Why Wideband?

Posted on Tue, Nov 01, 2011 @ 06:55 PM

For most of the telephone's history, voice transmission has been in what's now called the narrowband range. The limits of traditional telephone technology meant only a narrow slice of frequencies could be transmitted, from about 300 Hz to 3.4 kHz.? But the range of the human voice extends from 80 Hz to 14 kHz.? So what you got over the phone was a thin, unnatural sound quality, that often made voices hard to understand. And when either party was in a noisy environment, and was using a speakerphone or maybe spoke with a bit of an accent, forget about it.

Wideband audio transmits a much fuller range of frequencies, in the range of 50 Hz to 7 kHz or higher. That means a wideband transmission is much closer to the actual sound of a human voice. It sounds clearer, more natural. So wideband audio is easier to understand. And that's the most obvious benefit of wideband audio: fewer misunderstandings. Fewer excuse me's and could you repeat that's. In a business context, that means shorter calls. It can also mean happier customers.

But that's not all. Wideband audio makes employees happier, too. Because you can more easily understand, you're not straining to decipher unclear words. So you can just concentrate on what's being said—and not just understand the words, but the intent. Ultimately, that means less listener fatigue (because you’re working so hard just trying to understand) and increased productivity.

That's why VXi makes headsets that feature wideband audio, like our new TalkPro line. And why when we say we're "The Sound Choice," we mean it.

Tags: Wideband, productivity, General, Noise-cancelling technology, Contact Center & Office, Office Headsets

Driven to Distraction

Posted on Fri, Oct 21, 2011 @ 09:39 AM

Driving is serious business. It’s such an integral part of our lives, we rarely think about it. We just climb in and drive. But the truth is, when you’re behind the wheel, a split-second can mean the difference between life and death. And when you’re driving a big rig, there’s even less margin for error—and even greater potential for disaster.

Safe driving is all about paying attention. Distraction has always been a major cause of highway mishaps, and drivers are faced with more distractions now than ever.

There are three main kinds of driving distraction: visual (where you take your eyes off the road), manual (when you take your hands off the wheel) and cognitive (when you take your mind off what you’re doing). In simple terms, anything you do while driving that isn’t driving, is a distraction. You know what people do while driving. They eat. Talk to passengers. Maybe do a little personal grooming. Of course, everyone fiddles with the radio or CD player. Or their iPod. And as bad as those things are, they’re not the worst things we do. Ever see someone with a map unfolded across the steering wheel? The high-tech equivalent, GPS, can be just as bad. But nothing’s as dangerous as texting, which involves all three types of distraction—your eyes off the road, your hands off the wheel, and your mind wherever your texting partner is.

Here are some sobering statistics. According to the National Highway Traffic Safety Administration (NHTSA), 20 percent of injury crashes in 2009 involved reports of distracted driving—killing 5,474 people and injuring an estimated 448,000!

It’s a serious issue. There’s nothing we can do to eliminate distracted driving, but we can take steps to reduce distractions in our own little world. We can be aware of the things that we do while driving, and resolve to stop doing them. We don’t have to eat and drive, for example. We can map out our route and get our music all set before we step on the gas. And we could even stay off the phone while we’re on the road. We really can! But if you are on the road enough where you must use your phone, like so many of you are, at least get a Bluetooth headset, so you can keep your hands on the wheel and your eyes on the road.

Tags: BlueParrott/VXi, Bluetooth? Technology, BlueParrott, General, Trucking, Trucker, Noise-cancelling technology, Bluetooth

Making Good Choices on the Road

Posted on Thu, Oct 13, 2011 @ 05:30 AM

As a trucker, you’re pretty much on your own, so you have the freedom to do what you want—as long as you get where you’re supposed to go when you’re supposed to get there. But as much as you may want it, it can be hard to make smart choices out there in highway land. Eating right, exercising—it’s just so inconvenient when you’re on the road.

But it’s not impossible.

Take eating, for example. With a little planning, you could bring home-cooked meals on the road with you. What’s better than a home-cooked meal? You can pick up a good-sized 12-volt travel cooler for like 100 bucks, and fill it with good stuff to eat. And there’s a lot you can do with one of those George Forman-type grills. Imagine that: fresh food, cooked to order. It tastes better, and you’ll feel better. You’ll probably save money, too.

What about exercise? (On the road? Say what?) Sure, just get moving—even if it’s only for 20 minutes. Thirty-two laps around your truck and you’ve done a mile. Or you could ride a bike. “Trucker cyclers” is getting to be a big thing. There’s even a website, http://rideandroll.yolasite.com, with a database of locations where you can park your truck and take a ride. And you can always throw a couple of dumbbells in your truck, or a jump rope. We’re even seeing more and more full-service gyms at truck stops, like TA/Petro. They’re not everywhere yet, but it’s catching on.

While you’re at it, do yourself a favor and do some ab work. Crunches, leg lifts, that kind of thing. Low back problems come with the territory, and there’s nothing like strengthening your core to help alleviate them. Stretching is another simple thing that can really go a long way. (There’s a great website, http://www.bigbackpain.com, that’s loaded with good info about solving back problems. Check it out.) Honestly, exercise will solve a lot of problems, just by relieving stress.

And speaking of stress relief, here’s another good choice. Put down that cell phone and pick up a VXi BlueParrott Bluetooth headset. It’s much safer, it sounds better, and because it gets rid of road noise, you won’t have to repeat yourself over and over and over. So it’s a big-time stress reliever, too. Sounds good, doesn’t it?

Tags: BlueParrott/VXi, Bluetooth? Technology, Health, General, Trucker

The Blessings of Liberty

Posted on Wed, Oct 05, 2011 @ 08:40 AM

In the United States, liberty—the state of being free from oppressive restrictions—is considered a fundamental right. In fact, it’s one of the founding principles of this country, right there in the Preamble to the U. S. Constitution. And it’s a big favorite of “we, the People.” We love old Patrick Henry's “Give me liberty or give me death!” Yeah, that’s what we’re talking about!

But somehow, once we get into the workforce, the idea goes out the window. First of all, you’re basically chained to your desk. You pretty much have to be there. After all, what if someone calls? And when someone does call, or when you call someone else, you’re really stuck. Restricted to the 3-foot radius dictated by the telephone cord. Need a file over there? Forget about it. You can barely get a file out of your desk drawer, because you've only got one hand. It’s the 21st century, and you're still holding on to that old handset, as though there were no other choice! (No, propping it oh-so-comfortably between your head and shoulder is NOT a choice.)

But there is a choice. A great choice. A simple choice. The telephone headset. Simple, elegant—and effective. Just plug it in, put it on (you can even get a choice of wearing styles), position the microphone boom, and you’re good to go. Today’s headsets are lightweight and comfortable, and they sound great, both to you and the person on the other end of the call. So they cover all the bases of an old handset, but they also free your hands. Hey, look at you! You've got two hands, and you're free to use them. You can write, type, check on an order, dig into a drawer...you're not a one-hand wonder anymore!

Now if only you could get up out of your chair.

You can. You just need a wireless headset. With no wire to restrict you, a wireless headset secures the blessings of liberty for you. Your hands are free to work, and your feet are free to take you wherever the work is—with a VXi V100 wireless headset, for example, you can go as far as 300 feet from your desk, and keep the conversation going. Now you’re talking, and walking, and still working.

So stand up for liberty, and get yourself a headset.

Tags: productivity, General, Wireless Headset, Contact Center & Office

Getting More Done

Posted on Fri, Sep 23, 2011 @ 04:12 AM

Productivity. It’s always been important in business, for obvious reasons. But it’s never been more important than it is today. Just about everybody, everywhere, is under pressure to do more with less. Less staff, fewer resources, smaller budgets. Just about the only thing that hasn’t shrunk is that pile of work you're expected to finish. Today.

But the truth is, there's really only so much you can do. You've got two hands, one brain. And though multitasking is still a big buzzword, there's a point where the law of diminishing returns kicks in: the greater the quantity, the worse the quality.

So what do you do? You work smarter. Find ways to be more efficient. In fact, efficiency—which the dictionary defines as "productive without waste"—is exactly what we're after. We all waste time, all the time. So find smart ways to waste less time, and you'll get more done.

At VXi, we think a headset is one of the smartest things you can do to boost your personal productivity. And it's not just because we sell headsets. Think about it: if you're on the phone, with one hand holding a handset, your productivity potential is cut IN HALF. The sound of one hand typing? Peck, peck, peck. But put on a headset, and you're back in the game. You're whole again, ready to grab hold of your work world with both hands.

Of course, your sphere of efficiency is still pretty restricted. You've got two good hands, but you're on a short leash. So we've got a 'set for that, too. A wireless headset, like our V100, unleashes your productivity. Suddenly, you're not tied to that desk anymore. You can get up and go, free to move about your workspace, with nothing holding you back. ?Answer calls away from your desk, feel the freedom!? You can finally be your most efficient YOU.

Now get back to work.

Tags: productivity, V100, General, Wireless Headset, Contact Center & Office

If You Can't Stop the Noise...

Posted on Tue, Sep 20, 2011 @ 03:00 AM

You probably know that chronic exposure to noise induces hearing loss. But did you know that truck drivers are among those most at risk? We usually leave the medical stuff to others, but we want to make sure our truck driving friends are aware of this potential pitfall of life on the open road (or short road, we suppose, it depends on your route).

Noise pollution is a growing health hazard and can be found almost everywhere, from car alarms to leaf blowers. It’s especially hard to escape when you’re surrounded by it every day, driving a big rig. Truckers—you’re not alone in this battle against noise. Welders, firefighters, garage mechanics, forklift operators and miners are in the trenches with you.

Have you experienced hearing loss since you started driving?

The medical term for excessive hearing loss is acoustic trauma (AT). AT is a serious condition that occurs when any excessive sound reaches the inner ear. While it causes short-term hearing damage, the good news is it’s usually reversible. But long-term damage can be done when the noise is loud enough and the duration is long enough.

So what do you do about it? The best way to avoid AT is to wear ear protection. And it’s never too late to start using it. Even if you’ve already experienced noise-related hearing loss, wearing ear protection can help prevent further damage.

Can you hear me now?!

Excessive noise not only affects your hearing, it also affects how well you communicate with the rest of the world while you’re on the road. That’s the part that we can help you with. While our BlueParrott Bluetooth headsets can’t prevent you from experiencing hearing loss, they can help the folks on the other end hear you better over road noise, engine noise, etc. We combine a high-performance VXi noise-canceling microphone with our Xtreme Noise Suppression™ technology (that actually senses the noise level around you) to let you hear and be heard, in spite of the extreme background noise.

We welcome your feedback! Until next time, safe and happy travels on the open road.

Tags: BlueParrott/VXi, Health, General, Trucker, Noise-cancelling technology

National Truck Driver Appreciation Week

Posted on Mon, Sep 12, 2011 @ 06:04 AM

As you probably know, National Truck Driver Appreciation Week is September 11 - 17. During this week, America takes the time to honor all professional truck drivers for their hard work and commitment in tackling one of our economy’s most demanding and important jobs. It’s hard to overstate just how important truck drivers are. Did you know, for example, that more than 80 percent of American communities depend solely on the trucking industry to get life’s essentials? Food and clothing, everything from bandages to prescription medications—you name it, and trucks bring it.

But we don’t have to tell you, do we? We would like to let you know how much we appreciate all you do, though. So in honor of National Truck Driver Appreciation Week, VXi is dedicating the month of September to all you truck drivers out there. We appreciate all you do to keep our pantries, our shelves, our country stocked with life’s essentials. We don’t know what we’d do without you!

So you all keep on trucking, and we’ll keep on appreciating. Not just this month, but all year long.

Tags: Truck Driver Apperciation, General, Trucker